The heart of the art of de-escalation

Andrea Chedas is an internationally recognised thought leader and practitioner in crisis management and corporate security; with over two decades of experience spanning law enforcement and the private and public sectors.

In recent years, de-escalation has become the media industry's darling. In contemporary business, perfecting the art of de-escalation can provide countless benefits. In the face of actual or perceived danger, you can expect a natural physical reaction such as auditory exclusion and tunnel vision. How can one maintain control, defuse, and communicate effective instructions to customers or staff in a crisis situation? This question lies at the heart of the art of de-escalation.


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